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Tuesday, October 4, 2005

The Fine Art of Call Rolling

The art of call rolling is a skill that will be required if you want to be an assistant to a budding mogul. DrewDown an assistant at NBC-Universal wrote a primer:

Rolling calls is when your boss is out of the office and he calls you either on a cell phone or from some other phone and has you call other people while he is on the line. You have to call the other person and conference them in. You then stay on the line until the call is completed and then call the next person. Normally you have a mute button on your phone because no one is supposed to hear you.

Problems arise when you get another call while you are rolling calls. You then have to put the other call on hold and get done with that call before the other call ends. It get really interesting when you call someone else and his assistant is rolling calls and you have 4 phone calls going on.

Example:

my boss calls me from New York to call some one at another studio here in LA. I call them but that person is on the freeway coming back from lunch and was having his assistant call some one in London who is on the phone with some one else in NY. I am on hold for all this and at some point get connected and have to stay on the line because next I have to call some one else here in LA and I have to find this person's number but I have no idea how to find it because no one knows it. While I am looking for it an assistant from New Zealand call to talk to my boss while I am still waititng for the conversation with the London guy to end. In theory all of this is supposed to happen without anyone but the assistants knowing. This is an extreme but possible example.
courtesy:
MySpace for Aspiring Assholes [totc]
Hollywood Assistants [myspace.com]

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